What is your Return Promise?
Our Return Promise
If the products you purchased don’t meet your expectations, please return to us for another solution or for a refund.
- However, a return for another solution or a refund will not be offered for products that have been successfully utilized and enjoyed for an extended period of time. For example, moving and/or no longer having a need for the product will not qualify.
- Returns without a receipt or with an original receipt after 120 days of the date of purchase will receive a Merchandise Credit card for either the lowest retail price of the product(s) within the last 90 days or the actual purchase price from the original receipt.
- Your name, address, phone number and a valid photo ID will be required to process returns without a receipt (in CA – name and a valid photo ID will be required).
Returns can be made at any store. There are no shipping or restocking fees if you make an in-store return.
Returns may also be shipped to 500 Freeport Parkway, Suite 100, Coppell, Texas 75019 (shipping fees apply).
Please complete an order claim here or call us toll-free at 888-CONTAIN (266-8246) if you have further questions.
Can I make an Instacart Return?
Instacart Returns
Yes. Items purchased through Instacart can only be returned in-store, and refunds will be issued as store credit. Visit any store and present your Instacart receipt and the item you wish to return to an employee. Purchases are eligible for store credit when returned within 120 days. Your name and a valid photo ID will be required at the time of return.
Returns can be made at any store. There are no shipping or restocking fees if you make an in-store return.
Please call us toll-free at 888-CONTAIN (266-8246) if you have further questions.
What is your Exchange/Refund Policy?
Our Exchange/Refund Policy
When accompanied by your original receipt within 120 days of the date of your purchase, we will be happy to exchange your returned merchandise for another solution or issue a refund.
- If cash or a debit card was used instore as original tender, we will give cash back up to $400 or refund to the debit card. If a check was used as original tender, we will give cash back up to $200. If a credit card was used as original tender, we will issue a refund to that card.
- A corporate check will be mailed for cash or debit card refunds over $400 and check refunds over $200.
- If you do not have your original receipt and you used a credit card for payment, we will do our best to obtain your purchase transaction from our system to process your exchange/refund. If we cannot locate your original purchase transaction, you will receive a Merchandise Credit card.
Please call us toll-free at 1-888-CONTAIN (266-8246) if you have further questions.
What is your Price Adjustment Policy?
Our Pricing Promise – 7 Day Price Adjustment
We will happily extend a price adjustment if we reduce the full original retail price of product within 7 days of your original product purchase date in the form of a store Merchandise Credit or the original tender, when accompanied by your original receipt. Previous promotions cannot be adjusted. Avera and Laren Custom Closets and the included cost of Installation Services are not included.
Please call us toll-free at 1-888-CONTAIN (266-8246) if you have further questions.
NOTICE: OUR REVISED RETURN/EXCHANGE/REFUND POLICY IS EFFECTIVE AS OF AUGUST 18, 2017. RECEIPTS DATED PRIOR TO AUGUST 18, 2017 WILL BE SUBJECT TO THIS REVISED POLICY.